FAQ

Common questions on HeroPAK products, services, and rollout.

Common questions on HeroPAK products, services, and rollout. Don't see yours? Get in touch.

Is a reusable system cheaper than stretch film?

While stretch film has a low purchase price, its Total Cost of Ownership (TCO) is significantly higher. Factoring labor hours, waste management surcharges, EPR tariffs, plastic and CO₂ taxes and other operational expenses, the "hidden" cost of single-use load containment really adds up.

In markets like Austria, securing a single roll container with film averages €0.99, whereas HeroPAK's service starts at €0.33 per trip. Beyond cost, sticking with single-use film exposes your business to the rising financial risks of non-compliance with upcoming EU mandates.

How much does HeroPAK cost and are there hidden fees?

HeroPAK operates a Packaging-as-a-Service (PAAS) model, meaning there is zero Capital expenditure (CapEx). Instead of purchasing hardware, you pay a guaranteed and predictable Operating expenditure (OpEx).

  • HeroTRAK (Visibility): From €0.033 per unit / day.
  • HeroPAK (Circular Service): From €0.33 per package / trip.

A one-time Deposit Fee covers your initial logistics audit and custom prototyping; this is typically credited back to your account during a full-scale rollout. Maintenance, repairs, and updates are all included in your base fee.

Will switching to reusable packaging disrupt our warehouse operation?

No. We utilize a staged rollout strategy to ensure your logistics flow remains uninterrupted.

Our hardware is designed for seamless integration with your existing roll container fleet without proprietary tools or additional storage requirements. Because ClickLOK is installed directly to roll containers, it is up to 90% faster to secure your goods than traditional stretch film, increasing operational throughput and reducing safety risks to staff.

How does HeroPAK ensure PPWR readiness and compliance?

HeroPAK is engineered to meet the strict requirements of the PPWR. Our system ensures you are aligned with Article 29, which mandates reuse targets for transport packaging are achieved by 2030. Furthermore, our HeroTRAK platform automates the mandatory reporting required under Articles 30 and 31, providing audit-ready data on reuse rates, rotations and loss prevention.

What operational visibility and data do we receive?

Through our dashboard, you gain real-time visibility across your entire logistics network.

  • Asset Tracking: Monitor location and usage cycles of roll container assets.
  • ESG Reporting: Access customized data such as plastic diverted and CO₂ saved per trip. These metrics are designed to be exported directly into your corporate sustainability or Scope 3 emissions reports.
What happens if units are damaged, lost or need repairing?

Full lifecycle management is baked into the service fee.

If a HeroPAK unit is damaged during normal operation, we handle the repair or replacement at no additional cost to you. Our integrated IoT tracking also serves as a robust asset protection system; sending alerts for "idle" or "lost" containers, helping you eliminate fleet shrinkage.

Schedule a Demo Try the calculator